Privacy Policy

Last Updated: 10 February 2024

Introduction

Apollogrid Limited (Company No. 15678544) is committed to complying with the General Data Protection Regulation (GDPR) 2018 and ensuring your personal information is handled securely and responsibly.

This policy explains:

• The information we collect and how we collect it

• Why we use your information

• How we keep your information secure

• How long we keep your information

• Who we share your information with

• Your privacy rights

• Updates to our Privacy Policy

• How to contact us

Apollogrid Limited is registered as a data controller with the Information Commissioner’s Office (ICO).

Information We Collect & How We Collect It

1. Information You Provide

You may provide personal data when:

• Using our website (www.apollogrid.co.uk)

• Requesting a quote or placing an order

• Contacting us via phone, email, or web forms

• Subscribing to marketing communications

• Participating in surveys or promotions

Types of Data Collected:

• Name, address, and contact details (email & phone)

• Financial details for payments (if applicable)

• Property details relevant to solar installations

• Preferences and interests related to our services

2. Information We Collect Automatically

When you visit our website, we may collect:

• Technical data (IP address, browser type, device information)

• Website usage data (pages visited, time on site, clicks, search terms)

3. Information from Third Parties

We may receive data from business partners, payment processors, credit reference agencies, and advertising networks to improve our services.

Why We Use Your Information

We process your data for the following reasons:

✅ Providing Our Services – To arrange installations, process payments, and communicate with you.
✅ Customer Support – To handle inquiries, technical support, and service requests.
✅ Marketing & Offers – To inform you about relevant products/services (you can opt out anytime).
✅ Legal & Compliance – To comply with industry regulations and financial obligations.

We only use your personal data where necessary and do not sell or share your data for unrelated purposes.

How We Keep Your Information Secure

We apply strict security measures, including:

• Data encryption & secure storage

• Access controls & identity verification

• Regular security audits & staff training

How Long We Keep Your Information

We retain your personal data for as long as necessary:

• Active customers – While you are a customer and up to 7 years after service completion (for regulatory compliance).

• Marketing subscribers – Until you opt out.

• Legal requirements – If required by law.

After this period, your data will be securely deleted or anonymized.

Who We Share Your Information With

We may share your data with:

🔹 Service Partners & Installers – To deliver solar solutions.
🔹 Payment Providers & Credit Agencies – For processing transactions.
🔹 Marketing & Analytics Providers – To improve customer experience.
🔹 Regulatory Authorities – If required by law.

We ensure all third parties adhere to strict data protection agreements.

Your Privacy Rights

Under UK GDPR, you have the right to:

✔️ Access Your Data – Request a copy of your personal information.
✔️ Correct Your Data – Update inaccurate or incomplete details.
✔️ Erase Your Data – Ask us to delete your personal data in certain situations.
✔️ Restrict Processing – Limit how we use your information.
✔️ Withdraw Consent – Opt out of marketing communications anytime.
✔️ Data Portability – Transfer your data to another provider.

To exercise your rights, contact us using the details below.

Cookies & Online Advertising

Our website uses cookies to enhance user experience and improve our services.

We may use Google Ads & Remarketing to show relevant advertisements to visitors who have engaged with our site. You can manage your ad preferences via Google Ad Settings or disable cookies in your browser settings.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect legal changes or improvements to our services. The latest version will always be available on our website.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact our Privacy Team:

Email: info@apollogrid.co.uk
Address: Apollogrid Limited, 117 Dorset House, Regent Park, 297 Kingston Road, Leatherhead, Surrey KT22 7PL, UK

We aim to respond within 72 hours.

If you believe we have not handled your data correctly, you can file a complaint with the ICO (www.ico.org.uk).