Privacy & Cookie Policy

 

Effective Date: July 2026

ApolloGrid Limited (“ApolloGrid”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy & Cookie Policy explains what information we collect, how we use it, how we protect it, and your rights when you use our website.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following information when you interact with our website:

 

• • Full name

• • Email address

• • Telephone number

• • Property address or postcode

• • Information submitted through enquiry forms

• • Details relating to your property and renewable energy requirements

• • Marketing preferences

• • IP address and browser information

• • Website usage data through cookies and analytics

• • Any other information you voluntarily provide when contacting us

How We Use Your Information

We use your personal information to:

 

• • Respond to your enquiries and requests

• • Arrange consultations or property assessments

• • Provide quotations for our services

• • Deliver products and services you have requested

• • Improve our website and customer experience

• • Maintain internal business records

• • Send service updates relating to your enquiry

• • Send marketing communications where you have provided consent

• • Carry out customer satisfaction surveys and market research

• • Meet our legal and regulatory obligations

We will only use your information where we have a lawful basis to do so under the UK General Data Protection Regulation (UK GDPR).

Marketing Communications

If you have chosen to receive marketing communications, we may occasionally send information about:

 

• • Solar panel systems

• • Battery storage

• • Heat pumps

• • EV charging solutions

• • Renewable energy offers

• • Company news and updates

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or by contacting us directly.

Keeping Your Information Secure

ApolloGrid takes appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures include secure servers, encrypted communications where appropriate, access controls and internal data protection procedures.

Although we work hard to protect your information, no internet transmission can be guaranteed to be completely secure.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website. Cookies are small text files stored on your device that allow websites to remember your preferences and improve functionality.

We use cookies to:

 

• • Remember your preferences

• • Improve website performance

• • Analyse website traffic

• • Understand visitor behaviour

• • Enhance website security

• • Improve our marketing effectiveness

You can choose to accept or reject cookies through your browser settings or our cookie banner. Please note that disabling certain cookies may affect the functionality of the website.

Types of Cookies We Use

Essential Cookies — Required for website functionality and security.

Performance Cookies — Help us understand how visitors use our website.

Analytics Cookies — Allow us to measure website performance using tools such as Google Analytics.

Functional Cookies — Remember your preferences and improve user experience.

Marketing Cookies — Used to deliver relevant advertising and measure campaign performance where consent has been given.

Third-Party Services

Our website may use trusted third-party providers including:

 

• • Google Analytics

• • Google Ads

• • Microsoft Clarity

• • Meta Pixel

• • LinkedIn Insight Tag

• • HubSpot

• • Other marketing and CRM platforms

These providers may use cookies or similar technologies in accordance with their own privacy policies.

Links to Other Websites

Our website may contain links to external websites. Once you leave our website, we are not responsible for the privacy practices or content of other websites. We encourage you to review their privacy policies before providing any personal information.

Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties where necessary, including:

 

• • Installation partners

• • Surveyors

• • Finance providers (where requested)

• • CRM and marketing service providers

• • IT support providers

• • Legal or regulatory authorities where required by law

All third parties are required to process your information securely and in accordance with applicable data protection laws.

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or regulatory requirements.

Your Rights

Under the UK GDPR, you have the right to:

 

• • Request access to your personal information

• • Request correction of inaccurate information

• • Request deletion of your information where applicable

• • Restrict or object to processing

• • Withdraw consent at any time where consent is the lawful basis

• • Request transfer of your personal information (data portability)

• • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy & Cookie Policy or wish to exercise your data protection rights, please contact:

ApolloGrid Limited
Email: sales@apollogrid.co.uk
Website: https://www.apollogrid.co.uk
Address: 8A, Southbridge House, Croydon, CR0 4HA, United Kingdom
Telephone: 08001930033

Updates to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in legislation, technology or our business practices. Any updates will be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your personal information.